AIBF Business Talk

Episode 129: Strategies for Success: OceanConnects CEO Helen Rowland's Insights into Call Centre Management

On this week’s AIBF Business Talk, Helen Rowland of OceanConnects, Business All-Star Call Centre Of The Year 2024; chats with AIBF CEO Elaine Carroll about how Helen and her team are providing Seamless Customer Experience, Business Process Management and Technology solutions for leading, trusted brands across Ireland and beyond.

Helen shares her inspiration for entering the call centre industry, tracing back to her involvement with operations and marketing at an American bank. She emphasises her love for challenges and variety in the call centre environment, highlighting the importance of professionalism and achieving client goals. 🌊💼

The Ocean Connects founder discusses the intricacies of call centre campaigns, stressing the need for strategic approaches to lead generation and brand protection. She talks also of the rewards of her role, focusing on achieving goals rather than monetary gains, and emphasises her problem-solving skills and dedication to client success.🎯💡

Regarding fostering a positive culture, Helen draws on her own positivity and the importance of hiring driven individuals. She describes her approach to task prioritisation and time management, highlighting flexibility and delegation. ⏰🤝

Outside of work, Rowland unwinds by travelling and engaging in other business ventures, emphasising the importance of variety. Reflecting on her recognition by the All Ireland Business Foundation, she expresses personal satisfaction and professional validation, noting its significance for her brand and future endeavours. 🌍✨

Tune in now to hear this insightful interview with Helen which underscores her passion for the call centre industry, dedication to client success, and commitment to maintaining a balanced and rewarding lifestyle. 📞💼🌟

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 128: The Power of Sibling Synergy: Realtime Recruitment's Path to Success

On this week’s AIBF Business Talk, entrepreneurial brothers Niall and Declan McNiff of Realtime Recruitment discuss their journey in business with AIBF CEO Elaine Carroll. 🎙️

Realtime Recruitment, specialising in tech & transformation recruitment since 2005, reflects on their upbringing, learning customer value from their entrepreneurial parents. 🛠️

With offices in Dublin & Belfast, they help clients of all sizes successfully scale their teams to deliver projects all over Ireland and the east coast of the USA. 

The duo’s inspiration stemmed from their risk-taking mother, who ran a successful fashion business for 34 years, emphasising customer relationships. Their entrepreneurial path was natural, fueled by sibling rivalry and trust. The core of Realtime Recruitment's success lies in their strong client relationships, boasting a 97% retention rate. 💼

In this podcast we hear how working as siblings brings unique advantages, fostering honesty and constructive criticism essential for growth. Challenges, like self-doubt, were overcome through trusting the process and intentions. Beyond financial success, their fulfillment lies in seeing staff and clients flourish, alongside life-changing opportunities for candidates. 🤝

Their advice to younger selves emphasises remaining calm amid challenges and delegating responsibility. They credit their synergy to straightforward communication and quick decision-making, enabled by their complementary strengths. Maintaining work-life balance evolved with time, prioritising family and hobbies. ⏰

Innovation drives their motivation, understanding the need to adapt in a rapidly changing business landscape. They encourage aspiring entrepreneurs, especially siblings, to seize opportunities, define roles clearly, embrace criticism, and learn from mistakes. 🚀

Tune in to gain some wonderful insights from Niall and Declan's entrepreneurial journey. 🎧

AIBF BLURB:
The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 127: Empowering Women: Insights from AIBF's Inspirational Business Person of the Year Helen McCormack

On this week's AIBF Business Talk, Helen McCormack of Helen McCormack Estate Agents -  AIBFs Inspirational Business Person of the Year chats with AIBF CEO Elaine Carroll to coincide with International Women's Day. 

Helen discusses her journey as a successful female entrepreneur in a traditionally male-dominated real estate industry. Reflecting on her early observations of successful men in the field, she emphasises the importance of building networks and developing confidence to level the playing field. 🏡💼

Discussing the theme of International Women's Day 2024, "Inspire Inclusion," Helen stresses the significance of empowering women within organisations. She outlines her strategies for encouraging women to take on leadership roles, including mentorship programs, individualised leadership development, and fostering a positive and inclusive work environment. Helen emphasises the importance of celebrating successes, both big and small, to inspire and motivate team members. 🌟👩‍💼🎉

Reflecting on her own experiences balancing work and family life, Helen highlights the flexibility that entrepreneurship affords her, allowing her to integrate her personal and professional life seamlessly. She encourages aspiring female entrepreneurs to focus on self-awareness, seek mentorship, stay resilient, and celebrate daily successes. 💪🌸

With her own journey as inspiration, Helen embodies the spirit of inclusion and empowerment, driving positive change in her industry and beyond. 🚀👩‍🔧🌎

Tune in for some wonderful insights on this International Women's Day with Helen McCormack.

Episode 126: Cutting Carbon, Boosting Business: Climeaction's Holistic Approach Unveiled with Paul Murphy

In the latest AIBF Business Talk podcast, AIBF CEO Elaine Carroll chats with Paul Murphy from Climeaction, an Employee Owned, B Corp Certified company dedicated to decarbonising businesses. 

Climeaction takes a holistic approach, integrating decarbonisation across all business functions, reducing emissions, improving ESG performance, and cutting operating costs. 

Gain brilliant insights into Climeaction in the areas of:

• Employee Ownership & Expansion:

• • • Recently transitioned to being 100% employee-owned 🌟
    • Secured a 2.3 million euro investment for expansion 📈

• Global Expansion Plans:

• • • Set to establish a presence in the US 🇺🇸
    • Recognizing a significant opportunity in the US market 🌎

• Focus on ESG Issues:

• • • Extending beyond carbon to address wider ESG challenges 🌱
    • Emphasising the importance of governance and social aspects 🔍

• Serving Businesses of All Sizes:

• • • Aim to serve all businesses, from micro to mega-scale 🏢
    • Highlighting the potential for SMEs to gain significant cost savings 💰

• Practical Approach to Sustainability:

• • • Advocating for businesses to undertake carbon footprint assessments 📊
    • Providing tools and support through various government agencies 🛠️

• Encouraging Financial Alignment:

• • Emphasising the importance of initiatives that save both carbon and money 💼
  • Aligning climate action with financial gains for long-term success 🌱💰

Climeaction's comprehensive services guide businesses through the complexities of sustainability, ensuring strategies are both impactful and financially beneficial. 

For more intriguing insights and practical advice on navigating the sustainability landscape, tune in to this podcast featuring Paul Murphy from Climeaction. 🌱💼📈✨

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 125: Digital Marketing Demystified: Insights from Sixtwo Digital's Colm Hanratty

In the latest AIBF Business Talk Podcast, AIBF CEO Elaine Carroll catches up with Colm Hanratty of sixtwo Digital, a digital marketing agency that helps businesses grow 🚀. They cover essential aspects of digital marketing strategy, from goal setting to content creation and campaign performance tracking.

Colm's journey reflects resilience and adaptability. He transitioned from a career in Hostelworld to founding sixtwo Digital, leveraging early experiences in social media marketing. His entrepreneurial spirit, inherited from family, has driven the agency's success.

Colm shares three key tips:

1. Define Your Objectives: Understand your business goals and tailor your digital strategy accordingly. Whether it's brand awareness or lead generation, clarity on objectives is crucial for calculating ROI.
2. Optimise Social Media Advertising: Platforms like Instagram, Facebook, and TikTok offer powerful advertising tools. Define clear objectives for your ads to ensure desired actions from your audience, whether it's lead generation or engagement.
3. Embrace TikTok: Don't overlook TikTok's potential. It's not just for Gen Z; it's rapidly becoming a mainstream advertising platform. Consider its unique format and audience when crafting content.

Remember, even if you're not currently using TikTok, securing your username is wise for future use. Less polished content often performs better, emphasising authenticity over production value.

Tune in to the podcast for more insights on social media and beyond! 🎙️

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 124: Damien McDonnell: Eco-Friendly Innovation: The Power of Dry-Ice Cleaning in Industrial Operations

In the latest AIBF Business Talk Podcast, AIBF CEO Elaine Carroll interviews Damien McDonnell, Managing Director of Polar IceTech, a leading company in Cryogenic (Dry Ice) Cleaning, Deburring, and Deflashing solutions for over 18 years. Operating in Ireland, the UK, and Europe, Polar IceTech partners with industries to optimise production, reduce downtime, and enhance equipment efficiency.

Damien shares his entrepreneurial journey, starting as a school leaver who worked his way up from a local hydraulic company to becoming the owner of Polar IceTech in 2016. 🌬️🔧🏭

Dry ice cleaning offers significant benefits such as reducing downtime, increasing productivity, and minimising environmental impact. With growing emphasis on sustainability, dry ice cleaning has gained traction, being carbon neutral and producing no secondary waste stream. Particularly in industries like pharmaceuticals, where water consumption is high, dry ice cleaning offers substantial cost savings and efficiency improvements. 💧💼💹

Damien emphasises the cost-effectiveness and versatility of dry ice cleaning, highlighting its potential to not only be sustainable and eco-friendly but also to save significant downtime and increase productivity. While acknowledging that dry ice cleaning may not fit every situation, Damien notes that many customers experience rapid and substantial benefits from adopting this method. 💰🔄📈

This podcast offers valuable insights into the advantages of dry ice cleaning across industries, showcasing its potential to revolutionise cleaning processes while aligning with sustainability goals. 

You won't want to miss a brilliant discussion with Damien. Tune in Now! 🎙️✨

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 123: Aidan Harte: Pioneering SME Development Across Continents

In the latest AIBF Business Talk Podcast, AIBF CEO Elaine Carroll speaks with Aidan Harte, a seasoned entrepreneur with a rich history of founding and nurturing successful businesses. 🎙️

Aidan is the mastermind behind two thriving ventures: Optimum Results, specialising in management skills development, and Customer Perceptions, dedicated to customer research and mystery shopping services. With a mission to enhance the business performance of their clients, both companies have been instrumental in shaping the entrepreneurial landscape over the past three decades.

Aidan's journey into entrepreneurship was fueled by a gap he noticed in SME management skills development. Recognizing the dearth of support for small businesses, Aidan embarked on a mission to empower entrepreneurs with practical, tailored assistance. He understood that small businesses aren't just scaled-down versions of larger ones; they require unique strategies tailored to their busy schedules and specific needs.

Through his holistic business model, Aidan emphasizes seven fundamental pillars: self-management, strategic planning, marketing, finance, people development, operations/systems, and innovation/change management. These pillars form the bedrock of success for any business, ensuring a well-rounded approach to growth and sustainability. 💼

Aidan's impact extends far beyond the shores of Ireland, with his programs gaining international recognition. From pioneering SME development initiatives in the Middle East to sharing expertise across Europe, Aidan's commitment to excellence has left an indelible mark on businesses worldwide. 🌍

Transitioning into the digital age, Aidan's companies have embraced advanced online learning platforms, catering to the evolving needs of modern businesses. With a focus on quality and innovation, Optimum Results and Customer Perceptions continue to set a high standard with their shared mission of being dedicated to improving the business performance of their clients.

While Aidan has handed over the CEO reins to his daughter Emma, his passion for training and mentoring remains undiminished. With a wealth of experience spanning various sectors and a slew of accolades to his name, Aidan embodies the spirit of entrepreneurship and continuous improvement.

As Aidan aptly puts it, "what got you here ain't going to get you there." In an ever-changing business landscape, it's crucial to revisit and fortify the foundations of success. Aidan's story serves as a testament to the transformative power of visionary leadership and unwavering dedication to excellence. 🌟

🎧 Tune in for valuable insights now and wonderful wisdom from Aidan Harte!

CLICK TO DOWNLOAD OPTIMUM RESULTS’ HOLISTIC BUSINESS MODEL

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 122: Navigating the Future of Payments: Insights from Card Fox's Tom Galway

In the latest AIBF Business Talk Podcast, Elaine Carroll speaks with Tom Galway of Card Fox, a professional consultancy network specialising in merchant services. 🎙️

With over 30 years of experience in banking and financial services, CardFox offers independent advice and consultancy, working with 14+ leading banks/payment processors. 💼💳

If you are in the business of taking payments by credit or debit card Cardfox can help you save money, by offering a rounded approach analysing blended, interchange plus, and mixed method options. They are bank-agnostic, ensuring the best deal for clients based on their needs. 🔄💰

Tom emphasizes the risks businesses face in payment processing, particularly in-store, phone, and online transactions. In-store methods like Chip and PIN are secure, but phone payments pose a 180-day chargeback risk. E-commerce has improved with PSD 2, introducing additional security measures. Tom predicts that accepting phone payments might be outlawed in the near term due to risks. ⚠️💳📱

He also discusses Visa's Merchant Performance Program, aiming to reduce costs for commercial debit cards by 40-70%. Businesses can qualify by meeting specific criteria, leading to significant savings. 💳💼💰

Looking ahead, Tom highlights a game-changer in B2B payments for 2024 – Open Banking Initiation. This new method bypasses Visa and MasterCard, enabling same-day receipt of funds, eliminating chargeback risks, and offering a 40-80% discount on processing B2B cards. The Irish banks are working towards instant transactions by 2025. 🔄💳💸🚀

Plenty of food for thought to delve into in an insightful podcast into the world of financial transactions, make sure to tune in. 🎧

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 121: Making Room for Success: Nesta's Journey from 'Need More Space' to a Storage Industry Leader

🎙️ In the latest AIBF Business Talk Podcast, Elaine Carroll discusses storage, rebranding and business culture, with Brian Hefferon, MD of Nesta, a family-run Irish business established in 1989 with six storage locations in Dublin. 

Nesta isn't just about secure storage; it's about making room for life's adventures and supporting families and businesses to grow.

🏢 Nesta provides flexible storage solutions for individuals and businesses, from small lockers to micro warehousing. They also offer office space and a Virtual Office service, catering to various needs.

🔄 Brian talks about how Nesta underwent a successful rebrand from "Need More Space" to "Nesta," emphasising differentiation, customer loyalty, and trust. Despite initial scepticism, the rebrand led to significant business growth and improved staff engagement.

🌐 The company values a duty to care, passion, respect, empathy, and resourcefulness. The culture focuses on empowering employees to excel in their roles.

💼 Brian's advice to young entrepreneurs: "Don't be afraid. Go with your gut. It'll be alright." 

🎧 The podcast explores Nesta's journey, challenges in the rebranding process, and the evolving storage industry, showcasing the importance of flexibility, differentiation, and a strong company culture. 

Tune in for valuable insights now!

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 120: From Pirate Radio to PR Royalty: Dublin Dynamo Paul Allen's Three-Decade PR Journey

In the latest episode of the AIBF Business Talk Podcast, 🎙️ host Elaine Carroll sits down with the dynamic Paul Allen, founder of the award-winning PR firm, Paul Allen & Associates, based in Dublin. With a career spanning over three decades, Paul's journey from pirate radio to the RTÉ newsroom and collaborating with CBS Records, now known as SONY Music (the label that signed U2) paints a vivid picture of his rich experience. 📻

Growing up on Dublin's Northside, Paul's story unfolds with key roles in pirate radio, CBS Records, and RTÉ and the wider PR industry. His experience extends to having worked with 5 Taoisigh , 2 British Prime Ministers and 3 U.S. Presidents. He has enjoyed front row seats watching successful historic moments unfold.  🎤

Attributing his company's success to unwavering commitment, a results-driven focus, and a core set of values proudly displayed on their office wall, Paul emphasises respect, humility, listening, engagement, and hard work.

Sharing insightful lessons and with 2024 in mind, Paul stresses the importance of persistence and analysing both failures and victories. He encourages businesses to adapt, plan meticulously, and understand economic changes including geopolitical issues.He is currently running the IrishForBiden campaign. An example he gives is that if Joe Biden wins the U.S. Presidential election, it is the end of Trump. If Trump wins, it could be the end of America, not to mention the rest of the world. 

Domestically, he also sees the potential impact of the minimum wage increase on businesses, and a clean energy future and environmental concerns are critical areas to be mindful of in the next 12 months. Paul urges businesses, particularly in the hospitality sector, to reevaluate their plans in light of economic changes.

Discussing communication, Paul emphasises the dual nature of internal and external communication, urging businesses to address both. He concludes by advising progressive Irish businesses to proactively manage their reputation, anticipate challenges, and break self-imposed boundaries for success in the coming year. 🚀

Don't miss out on valuable insights in PR and Communications! Tune in to the AIBF Business Talk Podcast and stay informed on the latest trends and opportunities. 🏡🎙️

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.