AIBF Business Talk

Episode 147: Business, Beauty, and Beyond: The Inspiring Journey of ECAMS Founder Pyn Lim 🚀

In this week's episode of AIBF Business Talk, Pyn Lim, a trailblazing entrepreneur in aesthetic healthcare, discusses her journey with AIBF CEO Elaine Carroll. 🌟 Pyn, founder of the European College of Aesthetic Medicine & Surgery (ECAMS), shares how she identified a global gap in proper training for doctors in aesthetic medicine, leading her to create ECAMS, now a top global training institute. 🌍

Originally a business consultant bridging technology and business processes, she ventured into the aesthetic field upon realising the industry's lack of high training standards. 💡 She grew ECAMS into an international success, with 26 hands-on and 52 online courses, serving over 2,000 doctors across 70+ countries.

Pyn emphasises the importance of continuous learning, adapting to change, and putting customers first. She also highlights the challenges of being a female entrepreneur in a male-dominated industry. 💪

Looking ahead, Pyn is pursuing a PhD in generative AI, aiming to integrate this cutting-edge technology into the aesthetic industry, signalling even more innovation to come from her and ECAMS. 🚀

Tune in now for some wonderful insights from Pyn.

Episode 146: Chez Maison: Where Engineering Precision meets Creative Passion

Isabella Codd, the Founder & Creative Director of Chez Maison, shares her journey from electronic engineering to becoming a creative entrepreneur on this week's AIBF Business Talk with AIBF CEO Elaine Carroll.

Isabella's passion for creating and working with fabric was inspired by her upbringing in the countryside, where crafting was a way of life. Despite initially pursuing a career in electronics due to job scarcity in Ireland, Isabella's love for making things persisted. She ultimately returned to her creative roots, combining her engineering skills with her passion for design to establish her own business.

Chez Maison focuses on sustainable, bespoke interior designs and home clothing, utilising advanced fashion technology. This approach allows for personalised garments made with minimal waste, aligning with Isabella's commitment to sustainability. She emphasises the importance of embracing technology to bridge the gap between fashion and functionality, creating tailored pieces without the need for mass production.

Isabella also discusses the challenges of scaling her business, seeking support from business angels who value sustainability. Reflecting on her journey, she advised her younger self to embrace the unknown and trust in her abilities, highlighting the importance of maintaining a balance between creativity and business acumen. 🌱🎨

🎧Tune in now for some wonderful insights from Isabella.

Episode 145: From Delivery Driver to Business Leader: Eddie Quinn’s Success Story

On AIBF Business Talk this week, Elaine Carroll, AIBF CEO, interviews Eddie Quinn of ESI Foods, a company known for supplying fresh meats to various sectors. 

We hear how Eddie began his career in the industry as a student, delivering fresh foods. After spending ten years with a company, he went on to establish a new business. Following a brief hiatus and the development of a well-thought-out business plan, Eddie founded ESI Foods, which has since experienced significant growth. 🐔

Eddie emphasises the importance of relationships with suppliers, sharing that loyalty and trust can lead to significant growth. He advises new business owners to maintain consistent relationships rather than switching for lower prices. He also stresses honesty in customer communications and having multiple suppliers to ensure consistent supply. 🔄

A key lesson Eddie shares is avoiding a chokehold on the business. He found that delegating responsibilities allowed ESI Foods to grow, highlighting the importance of trust and team support. The company, now with eight staff and a significant storage capacity, was recently honoured as the Business All-Star Food Distribution Company of the Year for 2024. 

Tune in for some brilliant insights from Eddie!

Episode 144: Nurturing Bonds: Gail Bovenzier's Mission to Support New Parents

This week on AIBF Business Talk, Elaine Carroll, AIBF CEO, interviews Gail Bovenzier, Owner of Complete Harmony. Gail's mission is to help parents connect with each other and their babies during the first few years of life. With extensive training in Pregnancy, Birth, and Beyond, Gail has assisted thousands of parents on their journey into parenthood. 🌟

 

Gail's passion for supporting new parents began 25 years ago with the premature birth of her twins. Lacking local support and resources, she discovered baby massage training in 2002 and has been teaching ever since. She expanded her offerings to include baby yoga, toddler yoga, and pregnancy yoga, ensuring parents can build lasting relationships through her classes. 🧘‍♀️

 

Realising she couldn't reach everyone alone, Gail became a trainer for the International Association of Infant Massage in 2010, training others to spread her mission. During COVID-19, she expanded her reach globally, teaching online and working with various organisations to support diverse communities. 🌍

 

To scale her business further, Gail is now developing a franchise model, offering turnkey businesses for new instructors. This allows parents, especially mothers, to balance work and family life while pursuing something they love. Gail emphasises the importance of having someone to bounce ideas off, sharing that this support has been crucial to her success. 💼

 

🎧 Tune in now for some wonderful insights from Gail.

 

The AIBF accredits the Business All-Star mark to Best-In-Class Irish businesses based on an independent audit of their performance, reputation, and customer-centricity.

The AIBF is an independent national body that identifies and acknowledges the country’s most ambitious and visionary businesses.

Episode 143: The Heart of Home Care: Insights from Comfort Keepers CEO Collette Gleeson

This week on AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Collette Gleeson, CEO of Comfort Keepers Ireland, who for almost 20 years have been providing the best in-home care services to those who need it, caring for each client with the respect and dignity they would provide members of their own families.

Collette discusses the core values and purpose driving Comfort Keepers. Her extensive experience in healthcare underscores the need for compassionate, quality care, acknowledging that the field faces challenges like staff shortages and the complexities of individual care needs. She emphasises the importance of adapting and improving services to meet these challenges. 💪

Home care plays a crucial role in the continuum of care, helping individuals maintain their quality of life and stay close to their communities. Collette stresses the need for embracing ageing within local communities and preparing for vulnerabilities rather than avoiding them. She finds fulfilment in working with a dedicated team focused on making clients' lives easier and ensuring effective, personalised care. 🏡

Comfort Keepers also prioritises professional development, ensuring caregivers are well-trained to handle diverse situations. Collette mentions the emotional labour involved in caregiving, highlighting the need for resilience and coping skills. Comfort Keepers strives to provide comprehensive support to their staff, promoting financial wellness and continuous professional growth. 🌟

Despite recruitment challenges, Comfort Keepers remains committed to maintaining a robust workforce. They invest significantly in their teams, focusing on creating a supportive and financially secure work environment. Collette reflects on the importance of adapting to new technologies and methods to enhance care delivery, ensuring that caregivers can provide the best possible service. 🩺

Tune in for some brilliant insights from Collette.

Episode 142: From Advice to Action: EORI (UK) Founder Robert Hardy's Brexit Success

This week on AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Robert Hardy, founder of EORI (UK). EORI (UK) specialises in handling customs formalities, allowing businesses to focus on growth across international markets. 🌍

EORI (UK) operates the Customs Clearance Consortium, a specialist agency addressing the increased transaction volume post-Brexit. Customs estimate an additional 200+ million declarations and over 150,000 traders unfamiliar with new processes. 📈

Hardy shares that their goal was to manage customs formalities arising from Brexit, ensuring smooth Northern Ireland flows within political constraints. Initially providing advice, they realised the need for a reliable customs agent, leading to their involvement in the market. 📊

Brexit significantly increased customs declarations in Ireland, highlighting a lack of growth and innovation in the sector. EORI (UK) aims to simplify customs processes, emphasising data flow to ensure seamless trade across borders. 🌐

Hardy, who has Irish roots, stresses the importance of understanding data in business, as seen in their approach to identifying potential export markets through duty rates. This method helps businesses spot opportunities and trends, facilitating smoother international trade. 📈

For aspiring entrepreneurs, Hardy advises embracing failure and learning from it. He also emphasises self-care and persistence, recounting EORI (UK)'s journey from uncertainty pre-Brexit to a thriving business today. Hardy has been honoured as the UK-Irish Business Person of the Year by the AIBF, highlighting his contributions and success. 🌟

Don’t miss out on this enlightening conversation with Robert Hardy. Tune in now for invaluable insights!

Episode 141: Harte Media: Crafting Clear, Compelling Messages for Business Success 📝

On this week’s AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Garrett Harte, founder of Harte Media, a strategic communications consultancy specialising in media relations, reputation management, and digital engagement. 🌟

Garrett's 30-year career in startups includes launching TV3 (now Virgin Media) and Newstalk, both of whom started with zero audience and grew into media powerhouses by creating a unique, engaging brand. The key was understanding their target audience, clear objectives, and effective communication as a disruptor in the market. 📈

Newstalk's success lay in being distinct from RTÉ, focusing on a pro-business, younger audience, and taking risks on national issues. Garrett emphasises the importance of having a clear vision, authenticity, and constant evolution based on circumstances. 🤝

He discusses how Harte Media helps businesses communicate clearly and effectively. The company focuses on identifying unique selling points, telling compelling stories, and engaging audiences with impactful language. The aim is to demystify media for clients, making them confident in their external communications. 💬

Don’t miss out on this enlightening conversation with Garrett Harte. Tune in now for invaluable insights!

Episode 140: Building Strong Financial Foundations: Tips from Chapter Financial’s Paraic O'Mahony

On this week’s AIBF Business Talk, join Elaine Carroll, AIBF CEO, as she chats with Paraic O'Mahony, the Managing Director of Chapter Financial – your go-to Life & Pension Experts, delivering personalised advice on savings, investments, pensions, and protection since 1984. 💼

Why Generic Solutions Fall Short in Finance?

In the world of finance, understanding personal needs trumps generic solutions every time. Paraic O'Mahony doesn’t just offer financial products; he engages in meaningful conversations to grasp each client’s unique circumstances. Despite the flood of online information, there's no substitute for tailored advice. 📈

A Wealth of Experience at Your Fingertips

With 26 years in the field, Paraic shares his insights on the evolving role of financial advisors. His practical approach involves close collaboration with accountants, ensuring optimal financial outcomes while maintaining healthy cash flow. 💡

Navigating the Complexities of Auto-Enrollment

Auto-enrollment in pensions, though essential for future financial security, adds a financial strain on both businesses and employees. Paraic breaks down this necessary yet challenging aspect of modern business. 🌍

Adapting to Legislative Changes

Legislation changes significantly impact business financial strategies and tax planning. Paraic champions flexible planning to maximise financial benefits while staying compliant with the law. 🏛️

Building Strong Financial Foundations

Paraic underscores the importance of open communication with financial advisors. At Chapter Financial, recognised for their excellence, the focus is always on client-centric practices that foster strong, trusting relationships. 🏆

Your Invitation to a Brighter Financial Future

Paraic invites listeners to take advantage of a no-fee consultation, highlighting the critical role of relationships in achieving financial success. 📞

Don’t miss out on this enlightening conversation with Paraic O'Mahony. Tune in now for invaluable insights!

Episode 139: Magnet Plus: Leading Ireland's Connectivity Revolution with People-Powered Solutions 🌐

On this week’s AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Patrick Masterson, Managing Director at Magnet Plus, Ireland’s largest connectivity partner. Three words sum up why Magnet Plus is different: People Powered Connectivity! After operating as AirSpeed and Magnet Networks for over 15 years, they understand the challenges businesses face. 📡

Magnet Plus emerged from the merger of Magnet Networks and AirSpeed, providing connectivity and voice services for over 17 years. Customer experience is crucial, and Magnet Plus invests heavily in this area. They have a cross-functional team of customer experience champions who review transactional surveys, customer satisfaction, NPS, customer effort, and Google reviews. By understanding customer feedback, they continually improve products and services. 🌟

The company’s Customer Champion Program involves cross-functional staff who meet regularly to discuss customer feedback and make necessary adjustments. This feedback loop ensures that customer experiences are constantly improving, contributing to overall business success. Positive customer references are a testament to their efforts. 💼

Patrick emphasises the importance of every team member understanding their role in the customer journey. Magnet Plus celebrates positive feedback and recognises staff achievements, motivating the team to maintain high standards. Hybrid working models have also contributed to a happier, more productive workforce. 🏠

Magnet Plus aims to differentiate itself through exceptional customer experience, providing reliable service and support, especially during crises. Empowering staff and constantly reviewing strategies helps them stay ahead in the evolving telecoms market. Backup solutions are crucial for service continuity. 🔧

The company is transparent about their NPS scores and values both positive and negative feedback. They publish their scores on their website and focus on addressing issues highlighted by customers. Their approach generates customer loyalty and drives business growth. Constructive feedback is essential for continuous improvement. 🔄

Magnet Plus target corporate and SME sectors, offering services like broadband with failover, hosted voice solutions, and robust connectivity for large offices. Their focus is on providing secure, reliable, and cost-effective telecom solutions. 📞

Looking ahead, Magnet Plus plans to grow its corporate market share, expand internationally, and maintain double-digit growth. They stay alert to market opportunities and prioritise partner networks to enhance their services without directly competing in managed IT services. 🌐

Tune in now for some more wonderful insights from Patrick.

Episode 138: The Power of Human Connection in the Workplace with Teresa Hand Campbell

On this week’s AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Teresa Hand Campbell, an Organisational Psychologist, Business Executive, Personal Coach, Mediator, and Registered Occupational Psychometric Test User. Teresa specialises in helping organizations identify and develop their best talent and guiding employees through career changes across their lifespan. 🌟

We hear from Teresa on how organisational psychology is about human interaction and relationship building in the workplace. It involves fitting the person to the job and vice versa, while ensuring the workspace promotes health and productivity. Employers often use psychometric tools to assess potential employees' strengths and competencies, which is vital for succession planning and maintaining a skilled workforce. 🏢

Teresa outlines how continual learning is crucial for personal and professional development. She outlines how the wisdom of experienced workers should be passed on to younger employees to foster intergenerational learning. The shift to remote work has impacted this knowledge transfer, emphasising the importance of lifelong learning and sharing knowledge to benefit the broader community. 🌱

Human connection remains vital in the workplace. Effective leadership requires emotional intelligence and empathy, learned through experience. The integration of education and business is essential for economic success. The over-reliance on technology risks undermining human self-reliance and creativity, essential for future resilience. 🤝

Tune in now for some more wonderful insights from Teresa.